Privacy Policy
Last updated: November 2025
Welcome to Soulstice Chester (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.soulsticechester.com, make a booking, or interact with us in any other way.
1. Who We Are
Soulstice Chester is a UK-based business located in Chester, United Kingdom.
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 Email: sandra@soulsticechester.com
2. Information We Collect
We may collect and process the following types of personal information about you:
a) Information you provide directly
-
When you fill out a contact form or booking form
-
When you subscribe to our newsletter
-
When you make a purchase or attend an event
-
When you communicate with us via email or social media
Examples of data collected:
-
Name
-
Email address
-
Phone number
-
Billing and delivery addresses
-
Payment details (processed securely through third-party providers)
-
Any message or inquiry details you provide
b) Information collected automatically
When you visit our Website, we may collect certain data automatically through cookies and similar technologies:
-
IP address
-
Browser type and version
-
Pages visited and time spent on the Website
-
Device information
3. How We Use Your Information
We use your personal data to:
-
Process bookings or purchases
-
Respond to inquiries or customer support requests
-
Send updates, newsletters, or promotional materials (only if you’ve opted in)
-
Improve our website’s functionality and user experience
-
Comply with legal obligations
We will only use your personal data when we have a lawful basis to do so - for example, to perform a contract, comply with legal requirements, or with your explicit consent.
4. Cookies
Our website uses cookies to enhance your browsing experience and analyse traffic.
You can adjust your cookie preferences through your browser settings.
For more information, please see our Cookie Policy (if applicable).
5. Sharing Your Data
We do not sell your personal data.
We may share your information only with:
-
Service providers who support our website and business operations (e.g., web hosting, analytics, payment processing)
-
Legal authorities if required by law
All third parties are required to respect your privacy and process data securely in accordance with UK GDPR.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law (e.g., for tax or accounting purposes).
7. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
-
Access the personal data we hold about you
-
Request correction of inaccurate or incomplete data
-
Request deletion of your personal data (“right to be forgotten”)
-
Object to or restrict processing in certain cases
-
Withdraw consent at any time (for example, for marketing emails)
To exercise any of these rights, please contact us at [insert email address].
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
All payment transactions are processed securely via trusted third-party gateways and are not stored on our servers.
9. Links to Other Websites
Our website may contain links to other websites.
We are not responsible for the content or privacy practices of such external sites. Please review their privacy policies separately.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact: